Last updated February 26, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Kryotech Ltd.
Attn: Returns
27 Old Gloucester Street  
London, WC1N 3AX  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least four (4) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
     ●     Software [CD]   
     ●     Software [Digital Download]   
     ●     Software [Serial Code]   
     ●     PenTest Software Kits   
     ●     PenTest Hardware Kits   
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
Please Note
    ●     A 20% restocking fee will be charged for all returns.     
      ●     Sale items are FINAL SALE and cannot be returned.        
      ●     All returns must include original packaging and documentation.   
      ●     All hardware returns will be subject to an independent test.   
If you have any questions concerning our return policy, please contact us at: